PlayPCKL Support
Help with your account, a payment, or an event.
Email us
Prefer email, or need to send a screenshot? Include the email on your account and, for an event issue, the event name.
support@playpckl.comLooking for early access, partnerships, or general questions? Use the contact page.
Frequently Asked Questions
Sign in at player.playpckl.com or in the PlayPCKL app with the email address you registered with. If you still can't get in, email support@playpckl.com from that address and tell us what you see.
A membership is managed where it was bought. If you subscribed in the iPhone app, cancel in your Apple Account settings (Settings, your name, Subscriptions). If you subscribed on the web, go to Profile, PlayPCKL membership, Manage subscription. Cancelling stops renewal, and your membership stays active until the end of the period you have paid for.
App Store purchases are refunded by Apple. Request one at reportaproblem.apple.com. For web purchases, email support@playpckl.com. For a tournament or league entry fee, contact the organizer of the event first, since they set their own refund policy. See our Terms of Service for details.
Registrations belong to the organizer running the event, so start with them. Their contact details are on the event page. If you can't reach the organizer or something looks wrong with your registration or payment, email us and include the event name.
You can start permanent account deletion from your account in PlayPCKL. Deleting an account does not cancel Apple billing, so cancel any App Store subscription separately first. Our Privacy Policy explains what is removed and what we keep.
Email support@playpckl.com with your organization and event name, and say if an event is live right now so we can prioritize it.
Email support@playpckl.com with a link or description of what you saw. We review reports and may remove content or suspend accounts that violate our Terms.