Privacy Policy

Overview

Welcome to privacy at PlayPCKL. To us, privacy means a platform that the people we know and love can feel safe using. It means you don't have to worry that your data is being misused, misappropriated, or bought and sold in ways you're not aware of. It means we're not now, not ever, in the business of profiting from your data.

We care about your privacy and want to be upfront about how we treat your personal data: what we do collect, why we collect it, where it all goes, and for how long. So we wrote this privacy policy to explain it to you in the clearest, simplest way we know how.

In addition to this privacy policy, please read our Terms of Service which also applies to your use of our products.

And as always, if you have any questions or suggestions, give us a shout at hello@playpckl.com.

Important Definitions

The following are terms that are frequently referred to in this privacy policy but not common in everyday language.

• Personal Data means any information that identifies or relates to a particular individual (often referred to as "personally identifiable information" or "PII"). Data that is completely anonymized and cannot be linked with an individual user is NOT considered Personal Data.
• Service Providers help us run our business and provide the Services to you. They may include hosting, analytics, database, and communication providers, support and customer service software providers, and security consultants who help us reduce security vulnerabilities in our software.

We use service providers to operate PlayPCKL, including providers of hosting, authentication, databases, communications, analytics, diagnostics and payment processing. We share information with them for the purposes described in this policy. Payment processors and app-store operators may also process information under their own privacy policies.

What Personal Data Do We Collect?

Directly from you

We collect information you provide when you create or update an account, join or organize a league or tournament, choose a partner, enter scores, submit a message, make a payment or contact us. Information required for a particular feature is identified in that feature. Optional fields may still be stored when you choose to provide them.

Through your use of our services

We collect account and session information, information about selected actions in the app, and technical information needed to operate, secure and improve PlayPCKL. This can include app and operating-system versions, device model, generated app identifiers, event timestamps, crash and hang reports, and sign-in records such as IP address and user agent.

Our websites may use browser cookies and similar storage. The iPhone app also uses local storage for sessions, preferences, analytics identifiers, queued events and payment recovery. Local storage and data sent to our providers serve different purposes, described below.

From organizers and service providers

Organizers may supply participation, scheduling, roster and competition information. Payment and subscription providers supply transaction status and purchase, renewal, refund, restore and entitlement information needed to provide paid features and keep payment records.

Information About You That We May Save

Account and contact information

We store your name, email address, mobile number when provided, account identifiers and account preferences. These support sign-in, account management, operational messages and participation in PlayPCKL activities. We record communication consents and requests to stop messages.

Player and competition information

We store the competition gender, date of birth and playing level you provide, along with roles, registrations, partners, availability, submitted scores and competition results. These support eligibility, scheduling, team formation, standings and administration. Some fields are optional in league profiles and required for particular tournament features.

Organizers can create league descriptions and send messages to participants. We store message subjects, contents, sender and recipient information and delivery records to provide these communications and the player's inbox.

Location and billing address

We store home or organizing-region information you enter, such as city, state or province, postal code and country. Tournament card checkout collects the billing name and address you enter through Stripe. The current iPhone app does not collect your device's precise GPS location.

Payments and subscriptions

Apple processes App Store membership purchases. We use RevenueCat and our account systems to associate purchase and subscription status with your PlayPCKL account, restore access and understand subscription activity. We do not receive your App Store payment-card credentials from Apple.

Tournament card payments use Stripe within the app. Stripe processes card details, billing information and payment identifiers. PlayPCKL associates the transaction with your cart, registration and account and keeps transaction and receipt information. Stripe also processes technical and interaction information for fraud prevention and product improvement. PlayPCKL does not receive the full card number or security code through the app's card-entry component.

App analytics

We use PostHog to understand selected app actions, including screen visits, sign-in, onboarding, membership screens and purchase or restore attempts. Events include limited action metadata and technical app/device information. PostHog uses a generated identifier before sign-in and our account identifier after sign-in; earlier anonymous activity can be associated with the account when you sign in.

The current iPhone configuration does not enable session replay, automatic collection of all taps, or location enrichment in PostHog. Our app event metadata is designed to exclude names, email addresses, phone numbers, dates of birth, typed form values, invitation tokens and payment details. Account-linked events are personal data even when those fields are excluded.

Crash, hang and security diagnostics

We use Sentry for crash, error and hang reporting. Reports can include stack traces, navigation route names, operating-system/device/runtime information, app version and the account identifier of a signed-in user. We apply controls to reduce contact, authentication and payment information in reports. These reports are not anonymous when linked to an account.

We also keep sign-in and security records, including account and session identifiers, email, timestamps, IP address and user agent, to operate and protect the service. Disabling an analytics feature does not necessarily disable security or diagnostic logging.

Operational emails and text messages

We send account, league and tournament communications such as codes, receipts, reminders, announcements and schedule changes. You can manage the available communication settings in the app. SMS choices and opt-out instructions are described in the Text Messages section below.

Under What Conditions Would We Share Your Personal Data?

We do not sell your personal data. We share information as needed to provide PlayPCKL:

• Service providers: Supabase supports authentication and database services; Cloudflare supports hosted services; PostHog supports app analytics; Sentry supports diagnostics; RevenueCat supports subscription management; and Stripe supports tournament payments. We also use providers to deliver operational email and text messages. Apple processes App Store purchases under its own policies.
• Organizers and participants: Organizers receive information needed to manage their leagues and tournaments. Names and competition results may appear in schedules, matches, rosters and standings. Profile/directory settings control the available discovery and profile displays. League contact-sharing settings control whether other league players and substitutes can see your email or mobile number. Organizers may still receive contact information needed to administer participation.
• Your instructions: We share information when you ask or authorize us to do so, such as sending a message to selected participants.
• Legal, security and business needs: We may disclose information to meet legal obligations, protect people or the service, enforce rights, or in connection with a merger, acquisition or other change in company ownership.

Communication preferences and participant-sharing preferences are separate. The current profile privacy switches control participant visibility; they do not turn off app analytics or crash reporting.

Text Messages

We use your mobile number only to send league and tournament text messages, such as match reminders and schedule changes. We never send marketing or promotional text messages. You agree to league texts when you register for a league or a league organizer registers you; see our Terms of Service. We keep a record of when and how you agreed, and of any request to stop.

We do not sell or share your mobile number or your text message consent with third parties for their marketing. Reply STOP to any message to opt out, or HELP for help. Message frequency varies. Message and data rates may apply.

How Do We Store and Protect Your Data?

We use safeguards intended to protect personal data from unauthorized access, use and disclosure. No internet transmission or storage method is completely secure.

We retain information while it is needed to provide the features you use and to meet applicable security, support, payment, accounting and legal needs. Retention depends on the type of information and the purpose for which it is used. Account and competition records, analytics and diagnostic records, communications, transaction records and backups can have different retention requirements. Our providers may also retain information under their applicable policies and obligations.

Deleting an account and cancelling a subscription are separate actions. Manage an Apple subscription through your Apple subscription settings; deleting a PlayPCKL account does not cancel Apple billing. Contact us at hello@playpckl.com for questions or requests concerning your personal data.

Account deletion

You can initiate permanent account deletion in PlayPCKL. We remove your sign-in access and delete or replace your account name, contact information, address, date of birth, competition gender, playing level and emergency contacts. We disable notifications and contact sharing, remove account-linked sign-in logs, and remove your messages, authored league content and personal copies in the account records covered by our deletion process. Past competition results can remain under “Deleted player,” with account identifiers retained to keep shared match records connected. These records are pseudonymized; we do not claim that retaining account identifiers makes them irreversibly anonymous.

We keep limited payment amounts, dates and transaction identifiers needed to reconcile payments and refunds, with billing contact details removed from PlayPCKL records. Additional erasure or minimization with analytics, diagnostic, payment, communications and other service providers is processed separately and may still be pending after account access is removed. We complete this manual follow-up within 30 days of your deletion request and email completion confirmation to your verified account address. We retain that address only to send the confirmation and remove it from the notification record once the email service accepts the message. You do not need to send another support request to start this follow-up. If information must remain for a specific obligation, the confirmation explains what remains and why. Backup copies can remain until replaced or expired under the applicable backup schedule. Contact hello@playpckl.com for questions about your request.

Are There Age Limits?

We do not knowingly collect or solicit Personal Data about children under 16 years of age; if you are a child under the age of 16, please do not attempt to register for or otherwise use the Services or send us any Personal Data.

Changes to This Privacy Policy

We're constantly trying to improve our products and services, so we may need to change this Privacy Policy from time to time. If we do, we'll let you know by placing a notice on our apps and on this website and/or contacting you directly, most likely via email.

Contact Us

Website: playpckl.com

Email: hello@playpckl.com